Frequently Asked Questions
Do you need advice on using Web Security Guard? Feel free to browse our FAQ section to find the answers to your questions.

Didn’t find a solution to your problem in our FAQ section? Don’t worry! Our support team is ready to help you 7 days a week.

Read a sampling of Testimonials from Web Security Guard users.


I can't download the database.

Please follow these instructions:

  • Please check your Internet connection. Downloading Web Security Guard database requires an Internet connection.

  • Please check your firewall settings, so that it does not block the update process of Web Security Guard.

  • Please check your proxy settings. For example: if you do not use the Internet Explorer® browser and your proxy is set to invalid server, download of Web Security Guard database will not work.

  • Please check your system32 (hosts) settings. One of the following items may be modified:


When you try to go to , the page will not display. You can fix this problem by editing these two items and removing from the list.